What you can expect from us
- We offer a competitive salary of £27,450 per annum
- 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks.
- Opportunity to further increase annual leave with service or through the holiday purchase scheme.
- Immediate entry to our Pension scheme (matched contributions up to 10%).
- A great flexible working environment, with a range of family friendly policies.
- Simply Health cash plan with financial benefits and the option to extend to your family.
Cover includes dental, optical, physiotherapy, 24HR private GP access and much more.
- Paid leave for absence including sickness, maternity, paternity, and adoption leave.
- Access of up to £150 annually through the ‘Learning for life’ scheme.
- Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme.
- Develop your career with support and access to training and qualifications.
Working Hours and Location
This role will be based on site at our Accrington office. Our hours of operation are Monday to Friday 8am – 6pm. Full time colleagues work 35 hours per week across the opening hours on a shift rotation basis of 8am to 4pm, 9am to 5pm, 10am to 6pm.
You’ll have a 2-week induction and then a 2 week training academy to provide all the support you need and ensure you feel confident in the role and then continued development to start your career with Onward.
About the role
We are looking for Customer Service Specialists to join our busy Customer Services Team providing a range of support to our housing tenants and customers.
You’ll be providing a professional high quality multi-channel customer contact experience to all internal/external customers. You will handle a full range of housing enquiries and where possible offer first time resolution.
Our Customer Service Specialists handle inbound telephone calls, e-mails, and social media requests from existing customers and also people who are looking for a home with us. Your role will be to help people with a wide variety of enquiries associated with their tenancy from raising repairs appointments, dealing with complaints, helping customers with managing their payments, or helping customers to apply for a new home.
What are we looking for?
- Experience of working in a multi-channel contact centre environment.
- Deliver an excellent customer experience via phone, email, social media communication.
- Strong empathy in dealing with customer and complaints.
- Good attention to detail and active listening skills.
- Resilient and able to handle competing priorities.
We not only recruit on experience but look for candidate who has the right potential skills and attitude to thrive as Onward Homes and develop a long-term career through development.
For a closer look at what its like to work in Onwards Customer Services centre please see the following videos
Trailer Video on Vimeo
Convo 1 - Full Edit 1 on Vimeo