Receptionist

• We offer a competitive salary of £3542.86 per annum (equivalent to full time rate of £24,800 and £13.62 hourly). 
• 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks.
• Stream - access both short and long terms loans, plus provides access to a savings facility.
• Opportunity to further increase annual leave with service or though the holiday purchase scheme.
• Immediate entry to our Pension scheme (matched contributions up to 10%).
• A great flexible working environment, with a range of family friendly policies.
• Health cash plan with financial benefits and the option to extend to your family.
  Cover includes dental, optical, physiotherapy, 24HR private GP access and much more.
• Paid leave for absence including sickness, maternity, paternity, and adoption leave.
• Access of up to £150 annually through the ‘Learning for life’ scheme.
• Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme.
• Develop your career with support and access to training and qualifications.

We are looking for Receptionists on a permanent basis to work at our May Logan Centre, 294 Knowsley Road, Bootle, L20 5DQ. The successful candidates will work 5 hours per week, covering either Tuesday from 1:00 PM to 5:00 PM or Wednesday from 8:00 AM to 1:00 PM. Extra hours will also be available to cover other team members, so a flexible approach to working hours is essential.

 The purpose of the role is to provide a high quality customer service experience for patients, clients, service providers, external suppliers and other Onward colleagues. Working in a customer focussed way, to assist the Centre Delivery Co-ordinator and Centre Manager in achieving the overall aims of the May Logan Healthy Living Centre.

 Responsibilities:

• Work to deliver the eight Onward characteristics at all times and provide excellent customer service to all visitors and colleagues. Provide telephony services; general admin; customer advice and refer inquiries to colleagues as appropriate.
  

• Work to collect the information relating to the use of the centre, through patient numbers, group members and overall centre registrations. Inputting these in to the centrally held monthly and annual figures.
  

• Assist the Centre Delivery Co-ordinator in ensuring health and safety compliance is adhered to at all times. Support practices and systems that enable the May Logan Centre to be safe, secure and welcoming places for people to work and visit. Assist with regular fire/evacuation drills as necessary and raising repairs where required.
  

• Develop and use a range of effective written and verbal skills, conveying information in a clear and tailored way. Ensuring requests for information or advice are met confidentiality, understanding and sensitivity.
  

• Remain up to date with local services, MLC projects and activities within the centre. Using this knowledge work to engage service users and act as a referral point, allowing service users to access the most appropriate further services.
  

• Working as part of the wider May Logan Centre and Onward team, participate in service development planning, activity trialling and feedback programmes, working to improve the overall delivery for the MLC Service.

About Onward

Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region.

We believe that everyone deserves a place to call their own, which is why we’re committed to building 500 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.

In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.

We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below.

If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on [email protected] and a member of the HR Team will be in touch.