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What you can expect from us
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- We offer a competitive salary of £44,700 per annum.
- 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks.
- Salary Finance - access both short and long terms loans, plus provides access to a savings facility.
- Opportunity to further increase annual leave with service or though the holiday purchase scheme.
- Immediate entry to our Pension scheme (matched contributions up to 10%).
- A great flexible working environment, with a range of family friendly policies.
- Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more.
- Paid leave for absence including sickness, maternity, paternity, and adoption leave.
- Access of up to £150 annually through the ‘Learning for life’ scheme.
- Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme.
- Develop your career with support and access to training and qualifications.
Purpose of the role
We are looking for a Data and Performance Team Leader to join our Onward Environmental team for a fixed term of 12 months. The purpose of the role is ensuring the effective delivery of data, planning and performance monitoring across all aspects of Environmental Services, including Cleaning and Waste Management,
and Grounds Maintenance and Trees as well as providing essential support to facilitate the effective delivery of the service managing the Admin team.
Job Responsibilities
Delivery
Providing support to the Environmental Services Managers, Team Leaders, and their teams across
the service. This includes organising colleagues, administrating the supply chain of materials,
supporting service delivery, and monitoring performance. Ensuring that the Housing Management
system, Parks Plotter, and other relevant systems are administered and kept up to date.
Planning
Providing an effective planning support function to ensure the effective delivery of cleaning,
window cleaning, responsive waste management, grounds maintenance, and trees.
Support
Line managing the admin team, ensuring the processing purchase orders, invoices, etc. required to
support the efficient delivery of the service. Supporting management with productivity measures,
work planning, and ensuring the effective use of all resources. Providing administrative cover and
support across the service.
Systems
Ensuring the Housing Management system, and Parks Plotter, are maintained, and kept up to date,
as well as any other relevant systems, with overall control of the systems used to ensure mapping
of assets is correct.
Customer
Responding to customer enquiries and supporting the resolution of customer queries, and
complaints as required. Producing and analysing customer feedback to ensure continuous
improvement across all areas.
Internal Partnership Working
Ensure collaborative working to deliver the required service levels. Working effectively with internal
service areas and external partners to achieve positive results. Be an ambassador for Onward, and an
effective Environmental Services Team.
Skills/Experience
Essential:
- Proven ability to work in a customer focused environment.
- Experience of working in a similar function in another business.
- Ability to effectively manage resources and work-planning.
- Ability to effectively manage performance and productivity.
- IT literacy and system capability.
- Knowledge of Microsoft systems, Word and Excel.
- Knowledge of work planning IT systems.
- Line management experience