Communal Spaces Specialist

About the role

 We are looking for a Communal Spaces Specialist to join our neighbourhoods team on a permanent basis. The purpose of the role is to inspect all general needs communal buildings and carry out any customer related compliance activities. Ensure high-quality customer service and collaborate well with colleagues and partners. Champion the Onward values to enable people and communities to be their best.

• Carry out communal inspections on all general needs buildings.
• Ensuring they are free from goods, report any health and safety hazards and repairs. Work co-operatively with customers and colleagues, to take all reasonable steps to ensure the safety of shared spaces and enforce the tenancy agreement where appropriate.
• Carry out customer related compliance activities which fall into the remit of the Neighbourhood team.

• Support the identification and delivery of any improvements which are needed in communal spaces. Develop strong relationship with internal teams and customers to improve the look and feel of schemes.
• Engage with the budget setting process to identify budget requirements  

• Focus on the delivery of high-quality customer service. Develop positive relationships with customers in line with the Onward + approach and listen, hear and act on the voice of customers.
  

• Collaborate effectively with colleagues from other teams and departments to help deliver neighbourhood initiatives linked to the Onward Difference.

• Contribute to excellent external partnership work to support effective service delivery.  Be an ambassador for the organisation and an advocate for customers.
  

• Be professionally curious, including taking a proactive approach to safeguarding and vulnerabilities, making reasonable adjustments and effectively logging customer contact and contact details. 
  

• Knowledge and awareness of related housing regulations/ law
• Experience of delivering face to face customer service
• Experience of developing partnership working with support agencies, local authorities and community groups
• Experience of delivering on site projects and improvements
• Good understanding of Health and Safety Hazards and Building Safety
• Good understanding of the social, economic and political context in the neighbourhoods in which we operate
•  Competent IT skills, including intermediate proficiency in Microsoft Office
• A Full UK Driving Licence and access to your own car
• Occasional working outside regular office hours and ability to work across Onwards Geography if required

• Educated to GCSE standard or equivalent qualification/ experience
  

•  Relevant professional qualification e.g. CIH