New Housing Sales Advisor
What you can expect from us
- We offer a competitive salary of £42,200 per annum.
- 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks.
- Salary Finance - access both short and long terms loans, plus provides access to a savings facility.
- Opportunity to further increase annual leave with service or though the holiday purchase scheme.
- Immediate entry to our Pension scheme (matched contributions up to 10%).
- A great flexible working environment, with a range of family friendly policies.
- Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more.
- Paid leave for absence including sickness, maternity, paternity, and adoption leave.
- Access of up to £150 annually through the ‘Learning for life’ scheme.
- Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme.
- Develop your career with support and access to training and qualifications.
About the role
We are now seeking to recruit a Sales Advisor (to work from home and site based as required) to work as part of the Growth and Regeneration Team, the role will support the Head of Sales and Sales Managers on all sales related activities, with a specific emphasis on our Signaller’s Croft scheme in Basford, Crewe. Responsible for the day-to-day delivery of the Signaller’s Croft sales programme from pre-sale to completion, delivering strong sales results to meet targets and provide an excellent service to customers.
This role will primarily be based on-site, with some opportunities for home working and occasional travel to other offices for team meetings or to support other sales locations as needed.
Regular weekend work will be required, specifically on Fridays and Saturdays, with flexibility to take a day off during the week.
Responsibilities
- Customer enquiry handling
Proactively manage all customer enquiries to ensure all sales targets are met by maintaining the CRM sales database and providing guidance and support around homeownership options and the home buying process.
- Customer eligibility and affordability checks
Collate supporting documents and ensure applicants meet Homes England and relevant criteria. Utilise the Homes England Budget Planner and work with mortgage advisors to ensure affordability and maximisation of shares, to audit standard.
- Viewings
Ensure the smooth operation of the sales office and show-home at Basford and other sites. Arrange and manage property viewings; plan and attend launch events and open days.
- Sale progression
Administer property reservations, assisting customers throughout the purchase process, work with solicitors, check mortgage offers, request signing of legal documentation, providing home demonstrations and handovers to new customers, ensuring all sales related deadlines are met. Lead on preparing reservation packs.
- Marketing
Work collaboratively with the team in relation to scheme specific marketing activities, including ensuring that all property listings, social media, sales literature, guides and signage are up to date and fit for purpose.
- Inform new business decisions
Contribute to the analysis of new development opportunities, applying research and lessons learned to inform assessment of demand, competition, the type, design, specification and tenure of new homes and sale assumptions.
- Performance Reporting
Maintain accurate records, updating systems, obtaining customer feedback and providing information to support performance reporting, sales forecasting and continuous improvement.
Skills and Experience
Essential:
- Proven experience of marketing and selling properties.
- Full knowledge of the conveyancing process.
- Proven experience of meeting sales related targets.
- Strong customer service and organisational skills.
- Good knowledge of shared ownership and Rent to Buy.
- Ability to cultivate productive relationships with colleagues and partners.
- Computer literate with the ability to use Word, Excel, Property Portals and social media.
Desirable:
- Experience of selling new build or shared ownership properties.
- Experience of working on marketing campaigns.
- Experience of using a sales CRM and producing reports.
Qualification
Essential:
- GCSEs minimum of English and Maths/ equivalent qualification
Desirable:
- Property related qualification
About Onward
Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across in 52 neighbourhoods across the region.
We believe that everyone deserves a place to call their own, which is why we’re committed to building 500 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.
In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.
We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below.
If candidates have any questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on HumanResourcesTeam@onward.co.uk and a member of the HR Team will be in touch.
Please note that we reserve the right to close the vacancy early prior to the closing date.
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