Repairs Support Manager
What you can expect from us
- We offer a competitive salary of £53,650 per annum.
- 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks.
- Salary Finance - access both short and long terms loans, plus provides access to a savings facility.
- Opportunity to further increase annual leave with service or though the holiday purchase scheme.
- Immediate entry to our Pension scheme (matched contributions up to 10%)
- A great flexible working environment, with a range of family friendly policies
- Simply Health cash plan with financial benefits and the option to extend to your family.
Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. - Paid leave for absence including sickness, maternity, paternity, and adoption leave.
- Access of up to £150 annually through the ‘Learning for life’ scheme
- Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme.
- Develop your career with support and access to training and qualifications.
About the role
We are looking for a Repairs Support Manager to join our Onward Repairs team on a permanent basis. The responsibility of the role is to manage the delivery of key management Support services, which ensures delivery of a reliable, quality, efficient responsive repairs and void maintenance service that matches our goal of placing customers at the heart of our service across all elements within Onward Repairs.
Delivery
Manage and implement the delivery plan to improve the quality and efficiency of the services provided. Ensuring key operational and financial targets are achieved in line with the aims and objectives of the business. Support the identification and implementation of new streams of business or operational areas to ensure Repairs offers maximum value for money.
Planning, Disrepair, DMC, Voids, Complex and Commercial
Manage workflow and planning systems to ensure the effective use of all resources including the Responsible for implementing appropriate IT systems and controls which supports the delivery of projects, along with continuous improvement whilst ensuring risks are monitored and managed effectively. Lead the teams to identify where improvements can be gained, providing support to all direct reports on evolving issues within any planned or major work projects.
Systems
Manage housing systems or similar IT systems and maintain the current interface with the Client Housing Management system.
Health & Safety
Ensure the required policies and procedures are in place to meet with compliance.
Customer Service
Ensuring customers are provided with a reliable service and treated with respect.
Management, Leadership and Culture Change
Manage budgets, resources and priorities of the team ensuring effective and efficient use of resources to deliver agreed performance targets and customer satisfaction. Drive culture change across the organisation based on the 8 Onward values.
Partnership Working
Identify, build and develop an extensive network of internal and external partnerships to ensure that the interests of the organisation are represented. Be an ambassador for the organisation and an advocate for our customers.
Skills and Experience
Essential:
- Proven ability to supervise and manage Colleagues to deliver a quality customer centered repairs service.
- Experience of managing in a similar construction trade-based maintenance business.
- Experience of managing voids administration teams
- Experience of managing multiple administration teams across a multi-disciplined delivery model
- Commercial knowledge and understanding.
- Ability to effectively manage productivity and works planning.
- Ability to manage an effective supply chain.
- Experience of fleet management.
- Knowledge of repairing IT systems and interface
Desirable
- Knowledge of work planning systems and repairs IT experience.
Qualifications
Essential
- Educated to HNC, HND in a trade or IT related subject or equivalent qualification / experience of managing support services teams across multiple divisions
Desirable
- Relevant professional qualification / experience of a similar role.
About Onward Homes
Onward Homes is one of the largest registered providers of social housing in the North West, with 35,000 properties across the region.
We believe that everyone deserves a place to call their own, which is why we’re committed to building 500 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.
In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.
We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below.
If candidates have any questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on HumanResourcesTeam@onward.co.uk and a member of the HR Team will be in touch.
Please note that we reserve the right to close the vacancy early prior to the closing date.
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